How and why do we collect your personal information?

We may collect personal information about you, including:

  • Names
  • Contact details
  • Date of birth
  • Demographic information
  • Investments and insurance
  • Assets and liabilities
  • Income and expenditure
  • Medical information
  • Banking details

The primary purpose for which we collect information about you is to enable us to perform our business activities and functions. The information that we collect will vary depending on the nature of our interaction with you. For example, you may:

  • Submit a contact form via our website
  • Consult with us in order to appropriate our services
  • Participate in market research relating to our products

It is our usual practice to collect personal information directly from you. However, we may also obtain personal information from commercially available contact lists or publicly available sources where we are satisfied that you have consented to such collection or would reasonably expect us to collect your personal information in that way.

We will generally only use your personal information for the purpose for which it was collected, which may include:

  • To provide you with services requested by you
  • To maintain records of enquiries, complaints and adverse event reports relating to our products
  • To provide you with secure access to our website
  • To send you information about FC Financial Group’s products
  • To administer conferences, expert panels, seminars or other meetings or events
  • To schedule appointments between you and one of representatives
  • To process payments and carry out other business functions
  • To investigate complaints about you
  • To comply with any law

If we cannot collect your personal information then we may not be able to provide you with the information, goods or services that you have requested.


We may share your personal information with third parties engaged by us, or our business partners, to assist us to provide information and services to you. Such third parties or business partners may include:

  • Product providers though which our services are facilitated
  • Logistics providers
  • Hosting, data storage or archiving service providers, payment processing and debt collection services
  • Professional advisors
  • Marketing, research and advertising agencies; and mailing houses
  • We may share and transfer your personal information in connection with the sale of all or part of our business

We may disclose personal information to other affiliated companies within the FC Financial Group. We may also disclose your personal information: to the police, or relevant authority or enforcement body, in connection with any investigation; or as otherwise required or permitted by local privacy laws.


You acknowledge and agree that we are free to use and publish any information that you provide to us or post on our website (on a non-confidential basis).


This website uses “cookie” technology to obtain non-personal information from online visitors, and to provide registered visitors with the best possible personalised online experience. If you don’t want cookies, you can set your computer to warn you each time a cookie is being sent and to turn off all cookies through your browser.

You acknowledge and agree that we are free to use and publish any information that you provide to us or post on our website (on a non-confidential basis).


We maintain physical, technical and organisational measures to protect your personal information against misuse, interference and loss, and from unauthorised access, modification or disclosure. We also use every effort to ensure that third parties who work with us also protect your personal information. Where we no longer require the personal information for the purpose for which it was obtained, we will take reasonable steps to delete the information and or ensure it is de-identified (as reasonable in the circumstances).


This website may contain links to websites operated by third parties. We are not responsible for the content or policies of websites operated by third parties. Sometimes we use third party platforms to deliver information or services to you. Such sites may have their own Privacy Policy, which you will need to review separately.


We may modify this Policy at any time and all modifications will be effective immediately upon our posting of the modifications on this site.